Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of the Studia platform and services. Please read them carefully before using Studia.

Studia is the trading name of SOPHOS EDUCATION LTD (Company No. 14321333), with its registered office at 10 St. Edmunds Square, London, England, SW13 8SA (“we”, “us”, “our”, or “Studia”). Our platform is accessible at studia.io.

By accessing or using Studia, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.

If you are under 13, your parent or legal guardian must create your account and agree to these Terms on your behalf before you use Studia. If you are aged 13–17, you may create your own account and agree to these Terms yourself; we encourage you to discuss your use of Studia with your parent or guardian.

These Terms are designed to comply with the UK Online Safety Act 2023 and are aligned with our obligations to provide a safe, age-appropriate learning environment.

These terms of service refer to the following additional terms, which also apply to your use of our Platform: our Privacy Policy (how we collect, use and store personal data), our Children’s Privacy Notice, our Student and Parent Code of Conduct, and for Tutors, the Tutor Agreement.

2. Definitions

The following definitions apply throughout these Terms and are used consistently across all of our policy documents.

3. Eligibility and Age Requirements

3.1 Students

Our Platform is designed for Students aged 7–18 studying UK curriculum subjects (Key Stage 2, Key Stage 3, GCSE, A-Level, and university entrance preparation). We also welcome international students studying analogous exams.

3.2 Age-Specific Requirements

• Students under 13: Explicit parental consent is required before you can access the Platform, in accordance with Article 8(1) of the UK GDPR. A Parent must create the account and provide verified consent.
• Students aged 13–17: You may create your own account. We encourage parental involvement and offer a parental dashboard so your parent or guardian can monitor your activity and manage your safety settings.
• Students aged 18 and over: You may create your own account without parental involvement.

3.3 Tutors

Tutors must be aged 18 or over and must hold a valid Enhanced DBS with Children’s Barred List check before teaching on the Platform.

3.4 Age Verification

To ensure compliance with the Online Safety Act 2023, we implement proportionate age assurance measures. Parents must register with an email address we verify, and must confirm their child’s date of birth. Students under 13 cannot proceed without completed parental verification and explicit consent. We keep records of these checks for seven years to evidence our age-assurance measures, then delete them.

4. Account Creation and Security

• Under-13 accounts: A Parent or Guardian must create and manage the account (UK GDPR, Article 8(1)).
• 13–17 accounts: Students may create their own account. Parents and Guardians can link to the account for oversight via the parental dashboard.
• Account credentials: You are responsible for maintaining the confidentiality of your account login details. You must notify us immediately at support@studia.io if you become aware of any unauthorised access to your account.
• Account sharing is prohibited: Each Student account is for one Student only. You must not share your account credentials with anyone else. You may not create more than one Student account or one Tutor account.
• Accurate information: You must provide accurate and complete information when creating your account and keep it up to date.
• Third-party sign-in: If you create your account using a third-party service (such as Google), you authorise us to collect the personal data necessary to authenticate your account with that provider.

5. Our Services

Studia provides an online educational platform connecting Students with qualified Tutors. Our services include:

5.1 Tutor Subscriptions

• Subscribe to individual Tutors at the price displayed on the Platform.
• Access Livestreamed group lessons hosted by your subscribed Tutors.
• Access the Tutor’s Content Library of recorded lessons.
• Real-time text chat during Livestreams. Students participate via text only and do not broadcast video or audio during Livestreams.

5.2 1-to-1 Tutoring Sessions

• Book individual video tutoring sessions with qualified Tutors.
• Sessions include two-way video, audio, interactive whiteboard, and screen sharing.
• Pricing is set by individual Tutors within the range displayed on the Platform.
• Scheduling is managed through our integrated booking system.

5.3 Quality Standards

All Tutors hold an Enhanced Disclosure and Barring Service (DBS) check including a check of the Children’s Barred List. Tutors must keep to our Student and Parent Code of Conduct, and maintain the standards set out in the Tutor Agreement.

5.4 Tutor Ranking and Discovery

When you search for or browse Tutors on the Platform, the order in which Tutors are displayed is determined by a number of factors, including but not limited to:

• The subject or topic you are searching for
• The Tutor’s performance data, including student ratings and reviews
• The completeness and quality of the Tutor’s profile, including their profile photo and introduction video
• The Tutor’s availability and responsiveness to student messages
• The Student’s learning history and preferences on the Platform
• Promotional or featured placement where applicable (where Studia highlights certain Tutors for specific subjects or programmes)

Studia reserves the right to update the ranking factors at any time. Ranking is designed to help Students find the most suitable Tutor for their needs.

6. Payment Terms

6.0 Who May Make Payments

Students under the age of 13 cannot add payment methods to their account or purchase paid Services. All purchases for Students under 13 must be made by their Parent or Guardian.

Students aged 13–17 may add a payment method to their account and purchase paid Services using a payment method they are authorised to use. By making a purchase, they confirm that they are authorised to use the payment method provided and that they have obtained any consent required by law or by the payment method holder.

Users aged 18 or over may purchase paid Services without parental involvement.

6.1 Subscriptions

Subscriptions are billed monthly in advance via our secure third-party payment provider. Subscriptions automatically renew each month unless you cancel. You can cancel at any time through your account settings; cancellation takes effect at the end of your current billing period and no refund is given for the current period.

6.2 1-to-1 Sessions

1-to-1 Sessions are paid per booking at the time of booking. Tutors set their own hourly rates within the range displayed on the Platform.

6.3 Refunds

• Subscription cancellation: No refund for the current billing period. You retain access until the end of the period.
• 1-to-1 Session rescheduling: You may reschedule a 1-to-1 Session free of charge up to 1 hour before it is scheduled to begin.
• 1-to-1 Session cancellation (more than 24 hours before): Full refund.
• 1-to-1 Session cancellation (within 24 hours): You may submit a cancellation request to the Tutor. The Tutor may approve the request (in which case a full refund will be issued to your original payment method) or deny it (in which case the booking stands and no refund is issued). If the Tutor does not respond before the session is scheduled to begin, the request will automatically expire and the booking stands (no refund).
• 1-to-1 Session cancellation by the Tutor: Full refund, issued automatically to your original payment method.
• Missed 1-to-1 Sessions: If the other person has not joined 15 minutes after the start, whoever is waiting can report a no-show in the lesson, or by emailing support@studia.io. We hold the payment while we look into it: the Tutor is not paid and no refund is made until we decide. Anyone involved can contact us within 48 hours of the session’s scheduled end. If a problem on Studia’s side stopped the session, you choose a full refund or a free reschedule. If the Student did not attend, there is no refund. If the Tutor did not attend, you get a full refund. If it is unclear, or both sides missed it, we decide case by case and tell you why. If nobody contacts us within the 48 hours, we decide on what the report and the join times show.
• Other technical issues: If we fail to deliver a service due to a Platform issue, we will provide a credit or refund at our discretion. This does not apply to a missed 1-to-1 Session, which is covered above.

6.4 Payment Processing

All payments go through secure third-party payment providers. We do not store your complete card details. If a payment fails, our provider retries your card issuer over 30 days and we will ask you to update your payment method. We text whoever paid. For a Subscription, we text on the day the payment fails, the next day and on day 3. For a 1-to-1 Session, we text when the payment fails and twice more before the pay-by time shown on the booking, the last 3 hours before it. If it still has not gone through, a member of our team may phone you. Access continues during those retries if you have already paid for that Subscription; if the first payment has never succeeded, access stops as soon as it fails. If no payment succeeds in that period, the Subscription ends.

7. Free Trials

• New Subscriptions include a 14-day free trial, giving you full access to the Tutor’s Livestreams and Content Library during the trial period. The free trial is available once per Tutor.
• No payment is taken during the free trial period.
• At the end of the 14-day trial, your Subscription will automatically renew and you will be charged at the price displayed on the Platform, unless you cancel before the trial period ends.
• You are entitled to one free 30 minute trial per 1:1 Tutor.

8. Session Recording and Content

8.1 Recording Policy

All Livestreams are automatically recorded for safety, quality assurance, and regulatory compliance.

By using Studia, you consent to the recording of all Livestreams in which you participate. You may not opt out of recording, as it is required for safeguarding compliance.

8.2 Use of Content

All lesson content and recordings are for your personal, non-commercial, educational use only. You must not download, copy, reproduce, distribute, or share any content from the Platform outside of the Platform, and you must not use any content from the Platform for commercial purposes.

9. User Conduct and Safety

9.1 Expected Behaviour

By using Studia, you agree to:

• Treat Tutors, other Students, and all users with respect.
• Use appropriate language in all communications on the Platform.
• Follow instructions from Tutors and moderators during sessions.
• Not disrupt lessons or sessions.
• Not share personal contact information, including phone numbers, social media accounts, email addresses, or physical addresses.
• Not attempt to arrange meetings or communication with any user outside the Platform.

9.2 Prohibited Conduct

You must not:

• Harass, bully, or threaten any other user.
• Share inappropriate, offensive, or illegal content.
• Impersonate another person or create fake accounts.
• Attempt to hack, disrupt, or damage the Platform or its systems.
• Share your account with anyone else.
• Use the Platform for any unlawful purpose.
• Solicit or contact any user for any purpose unrelated to the educational services facilitated through the Platform (see Section 20).

9.3 Academic Integrity

You agree not to use the Services to engage in academic dishonesty. This includes, but is not limited to:

• Requesting or engaging a Tutor to complete assignments, write essays, answer exam questions, take quizzes, or otherwise perform academic work on your behalf
• Using any content or materials generated through the Platform in a manner that violates the academic honesty policy of your school, college, university, or other academic institution
• Misrepresenting any work completed with assistance from a Tutor as entirely your own where this would constitute academic misconduct

Tutors are also prohibited from completing academic work on behalf of Students. Where Studia identifies or suspects academic dishonesty, it reserves the right to suspend or terminate the relevant account(s) and notify the relevant institution where appropriate.

9.4 Prohibited Technical Conduct

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs, spyware, or other material that is malicious or technologically harmful. You must not:

• Attempt to gain unauthorised access to the Platform, the servers on which the Platform is stored, or any server, computer, or database connected to the Platform
• Access, copy, monitor or republish any part of the Platform by automated means (see Section 14.4)
• Attack the Platform via a denial-of-service attack or distributed denial-of-service attack

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

10. Acceptable Use Policy

These standards apply to any content you upload, share, create, or transmit on the Platform, as well as your conduct towards other users. You must comply with these standards both in spirit and to the letter.

10.1 OSA Priority Illegal Content — Absolute Prohibitions

You must not use the Platform in any way that involves the following categories of illegal content (as defined under the UK Online Safety Act 2023):

• Terrorism offences, including content that encourages or glorifies acts of terrorism
• Child sexual exploitation or abuse offences, including grooming and child sexual abuse material (CSAM)
• Content encouraging or assisting suicide or serious self-harm
• Harassment, stalking, making threats, or abuse offences
• Hate offences (including content inciting hatred based on race, religion, sex, sexual orientation, disability, or gender reassignment)
• Controlling or coercive behaviour offences
• Drugs or psychoactive substance offences
• Firearms or other weapons offences
• Unlawful immigration or human trafficking offences
• Sexual exploitation of adults offences
• Intimate image abuse offences, including deepfakes
• Fraud and financial services offences
• Foreign interference offences

10.2 Content Very Harmful to Children

The following must not be uploaded, shared, or generated on the Platform:

• Pornographic content
• Content that encourages, promotes, or provides instructions for suicide or attempted suicide
• Content that encourages, promotes, or provides instructions for deliberate self-injury
• Content that encourages, promotes, or provides instructions for eating disorders or behaviours associated with eating disorders

10.3 Other Harmful Content

You must not upload, post, create, or share any content that:

• Is abusive and targets characteristics including race, religion, sex, sexual orientation, disability, or gender reassignment
• Is defamatory, obscene, offensive, hateful, or inflammatory
• Depicts or encourages real or realistic serious violence against any person or animal
• Is likely to deceive any person or impersonates another individual
• Infringes any copyright, database right, or trademark of any other person
• Contains bullying content targeting any user
• Encourages a person to ingest, inject, inhale, or otherwise self-administer a physically harmful substance
• Encourages challenges or stunts highly likely to result in serious injury

10.4 Platform-Specific Conduct Rules

You must not:

• Use the Platform for commercial purposes unrelated to the educational services offered
• Upload advertising or promotional material for third-party products or services
• Transmit unsolicited advertising, promotional material, or spam to other users
• Use the Platform in a way that violates any local, national, or international law or regulation
• Misrepresent your identity, qualifications, or affiliation with any person or organisation

Studia will determine, in its discretion, whether any content or conduct breaches these acceptable use standards. For detailed rules about behaviour during Livestreams and 1-to-1 Sessions, please also read our Student and Parent Code of Conduct.

11. Content Moderation

We take the safety of our users, particularly children and young people, very seriously. Our approach to content moderation includes:

• Automated monitoring: We use AI-powered tools to monitor content across the Platform for safety risks, including inappropriate content, grooming behaviour, bullying, and self-harm indicators.
• Human review: Our trained Safety Team reviews flagged content and may intervene during sessions to address conduct issues.
• Reporting to authorities: Where we identify illegal content or serious safeguarding concerns, we will report these to the appropriate authorities, including law enforcement and child protection services, as required by law.
• Progressive consequences: Violations may result in warnings, feature restrictions, temporary suspension, permanent account termination, or reporting to authorities. See our Student and Parent Code of Conduct for details.

12. Safeguarding and Child Safety

12.1 Our Commitment

We are committed to providing a safe learning environment for all Students. Every Tutor holds an Enhanced Disclosure and Barring Service (DBS) check including a check of the Children’s Barred List. Every Tutor is bound by the Tutor Agreement and our Student and Parent Code of Conduct. We operate content moderation and safety monitoring across all Platform interactions.

12.2 Reporting Concerns

If you have any safeguarding concern about a Student, a Tutor, or any activity on the Platform, you can tell us in any of these ways:

• In Livestream chat: a Student can report another Student’s message from the three dots (⋮) on the message, shown on hover or keyboard focus, or by pressing and holding the message on a touch screen, and choosing “Report”. Reporting from within the Platform is available in Livestream chat only. It is not available in 1-to-1 Sessions, on Tutor profiles or elsewhere on the Platform, and Parents and Guardians report by email.
• By email to our Safety Team: safeguarding@studia.io.
• By email to our support team: support@studia.io.

However you report a concern, we will act on it: our Safety Team reviews urgent safety risks within 1 hour and other concerns within 24 hours. If a child is in immediate danger, call 999. You will never be penalised for making a good-faith report. Where we are legally required to do so, we will notify safeguarding authorities, law enforcement, or other relevant bodies.

13. Parental Controls

Parents and Guardians can link to their child’s account. For Students under 13, parental linking is mandatory. For Students aged 13–17, parental linking is encouraged. A linked Parent can see their child’s upcoming and past 1-to-1 Sessions and Livestreams, browse Tutors, and manage their child’s Subscriptions and payment methods. A Parent can also unlink their child’s account.

14. Intellectual Property

14.1 Platform Content

Studia owns all intellectual property rights in the Platform, including its design, software, branding, logos, and any materials we create. You may not copy, reproduce, modify, or distribute any Platform content except as expressly permitted by these Terms.

14.2 Tutor Content

Tutors retain ownership of their original teaching materials. By uploading content to the Platform, Tutors grant Studia a non-exclusive licence to host, stream, display, and store that content on the Platform for the purposes described in the Tutor Agreement. Marketing use of Tutor content requires the Tutor’s permission.

14.3 Student Content

You retain ownership of any work you submit to the Platform (including questions and other submissions). By submitting content, you grant Studia a licence to use it to provide our services. Student content is not used for behavioural profiling or advertising.

14.4 No Text or Data Mining or AI Training

You must not conduct, facilitate, authorise, or permit any text or data mining, web scraping, or automated extraction in relation to the Platform or any services provided via the Platform, for any purpose — including the development, training, fine-tuning, or validation of AI systems or models. This includes using or permitting the use of:

• Any robot, bot, spider, scraper, or other automated device, programme, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor, or republish any portion of the Platform or any data, content, or information accessible via the Platform
• Any automated analytical technique aimed at analysing text and data in digital form to generate information, including patterns, trends, and correlations

You must not use, and we do not consent to the use of, the Platform or any data published by, contained in, or accessible via the Platform for the purposes of developing, training, fine-tuning, or validating any AI system or model. The provisions of this clause constitute an express reservation of our rights, including for the purposes of applicable copyright law.

14.5 Copyright Infringement

If you believe that any materials on the Platform infringe your copyright or other intellectual property rights, please contact us at legal@studia.io with full details of the alleged infringement. We will investigate promptly and may remove infringing content, terminate repeat infringers, and take other appropriate action.

15. User-Generated Content

“User-Generated Content” means all comments, questions, text, images, videos, feedback, and other material that you post to or submit through any part of the Platform.

We are not responsible or liable for views, opinions, and statements expressed in User-Generated Content submitted by other users. We do not prescreen all information posted on the Platform and are not responsible for the accuracy, completeness, or usefulness of User-Generated Content. Any opinions expressed in User-Generated Content are those of the respective author, not of Studia.

You are responsible for ensuring that any User-Generated Content you submit does not violate the copyright, trade secret, or other intellectual property rights of any third party, does not breach these Terms or our Acceptable Use Policy, and is accurate and not misleading. You shall be solely liable for any damages resulting from any infringement or harm caused by your User-Generated Content.

We have the right, but not the obligation, to monitor, edit, or remove any User-Generated Content at any time. By submitting User-Generated Content to the Platform, you grant Studia a non-exclusive, royalty-free licence to use, store, and copy that content and to distribute and make it available to others as part of providing the Platform’s services. You retain ownership of your User-Generated Content.

Studia may disclose your identity to any third party who is claiming that any content posted or submitted by you to the Platform violates their intellectual property rights or right to privacy, where we are required or permitted to do so by law.

16. Third-Party Services and Linking

16.1 Third-Party Services

We use third-party service providers to help us operate the Platform, including providers for video streaming, payment processing, web hosting, authentication, and safety monitoring. These providers have their own terms and privacy policies. We do not sell your personal data to third parties. For full details about how your information is shared with third-party providers, please see our Privacy Policy.

The Platform may contain links to third-party websites. These links are provided for your convenience only, and Studia is not responsible for the content of any linked website or the accuracy of any information contained therein. Any non-Studia website accessed from the Platform is independent from Studia, and a link to any non-Studia website does not imply that Studia accepts any responsibility for its content or use. Studia does not endorse any third-party product, service, or website unless expressly stated.

16.2 Linking to the Platform

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not:

• Establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists
• Frame the Platform on any other website without our prior written consent
• Link to any part of the Platform other than the homepage without our prior written consent
• Use our name, logo, or branding in any link or reference without our prior written consent

We reserve the right to withdraw linking permission without notice.

17. Reviews and Ratings

Studia may provide a mechanism for Students and Parents to submit ratings and written reviews of Tutors. By submitting a review or rating, you confirm that it reflects your genuine, honest experience.

Studia provides its rating and review system as a means through which users can express their opinions, and Studia does not routinely monitor or censor individual reviews for accuracy or reliability unless a review is brought to Studia’s attention as potentially inaccurate, defamatory, or in breach of these Terms. You may be held legally responsible for damages suffered by other users or third parties as a result of your reviews if a court finds that your statements are legally actionable or defamatory.

Studia is not legally responsible for any review, rating, or comment posted by any user or third party, even if that content is defamatory or otherwise legally actionable. Studia reserves the right to remove reviews that breach these Terms or our Student and Parent Code of Conduct.

If you believe a review about you is false, defamatory, or otherwise in breach of these Terms, you may report it by contacting support@studia.io. You agree to report violations or abuses of our rating and review system to us promptly.

18. Feedback

We may provide you with a mechanism to provide feedback, suggestions, and ideas about the Platform and our Services (“Feedback”). By submitting any Feedback, you grant us the right to use your Feedback for the improvement and promotion of the Services. You agree that submitting Feedback is gratuitous, unsolicited, and without restriction, and will not place us under any obligation to compensate you.

You acknowledge that by accepting your Feedback, Studia does not waive any rights to use similar or related ideas previously known to Studia, developed by its staff, or obtained from other sources. We may, in our sole discretion, use the Feedback you provide in any way, including in future enhancements and modifications to the Services.

19. Notifications and Communications

Unless you indicate otherwise, Studia will communicate with you by email, by SMS, or by posting communications on the Platform. You consent to receive communications from us electronically, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing.

If you hold the account (as a Parent, or as a Student aged 16 or over with no Parent linked), you must add a mobile number, which we verify by text. We then text you about your lessons and livestreams automatically: a reminder before each one, not-joined and missed-lesson texts, and changes and payment problems. You can switch reminders and other lesson texts off in My account › Notifications. Texts about a payment problem cannot be switched off, because we need them to take payment for lessons you have booked. A Parent can choose to have reminders for a child aged 13 or over sent to the child instead.

You will be considered to have received a communication when we send it to the email address associated with your account, or when we post such communication on the Platform. You are responsible for keeping your email address up to date in your account settings and for regularly checking the Platform for any posted communications.

You may update your notification and communication preferences through your account settings at any time. To stop receiving specific communications, you may also contact us at support@studia.io.

20. Non-Solicitation

Without limitation, the Platform may not be used to solicit users for any other business, website, or service. You may not solicit, advertise for, or contact in any form any user of the Platform for employment, contracting, or any other purpose not related to the educational services facilitated through Studia, without our express prior written permission.

You may not use the Platform to collect usernames, email addresses, or other contact details of users by electronic or other means for the purposes of solicitation or unsolicited communication.

Nothing in this clause prevents users from making ordinary, good-faith communications about educational matters through the Platform’s messaging features.

21. Our Responsibilities and Limitations of Liability

21.1 What We Provide

Studia provides a platform to connect Students with qualified Tutors; content moderation and safety monitoring systems; technical infrastructure for Livestreaming and video sessions; payment processing; and customer support.

21.2 What We Do Not Guarantee

We do not guarantee: specific learning outcomes or examination results; uninterrupted or error-free service; that all content on the Platform will meet your expectations; or Tutor availability at specific times.

21.3 Tutor Relationship

Tutors are independent contractors, not our employees or agents. We do not directly control their teaching content or methods. However, we do enforce quality and safety standards, and Tutors must comply with our Student and Parent Code of Conduct and Tutor Agreement.

21.4 Disclaimer of Warranty

The Platform and all Services, content, and information are provided “as is” and “as available” without warranty of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to: implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, we do not warrant that: (i) the Platform will be free of errors or that errors will be corrected; (ii) the Platform will be uninterrupted or secure; (iii) any transcript or summary will be accurate, complete, or suitable for any purpose; or (iv) the Platform will be free from viruses or other harmful components.

Neither Studia nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any user of the Platform. Each Student is responsible for selecting a Tutor suitable for their learning goals and for verifying Tutor credentials and reviews.

21.5 Limitation of Liability

To the fullest extent permitted by law: we are not liable for Tutors’ teaching methods, content accuracy, or educational outcomes; we are not responsible for technical issues caused by your internet connection, device, or factors outside our control; our total liability to you for any claim shall not exceed the greater of (a) the total amount you have paid to us in the 12 months immediately preceding the event giving rise to the claim, and (b) £1,000; and we are not liable for any indirect, consequential, incidental, or special damages arising from your use of the Platform.

21.6 Exclusions That Cannot Be Limited

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence (Unfair Contract Terms Act 1977, section 2(1)); fraud or fraudulent misrepresentation; any breach of the statutory rights implied into contracts for services by section 49 of the Consumer Rights Act 2015, or into contracts for digital content by sections 34 to 36 of that Act; or any other liability that cannot be excluded or limited under applicable law.

22. Indemnification

If you use the Platform as a Tutor or in the course of a business, you agree to indemnify, hold harmless, and defend Studia and its subsidiaries, affiliates, officers, directors, employees, and representatives from any claims, damages, losses, liabilities, and costs (including reasonable legal fees) resulting directly from a claim by a third party that arises in connection with:

• Any act or omission by you on or through the Platform
• Violation of any rights of another person or entity, including any alleged infringement of intellectual property rights
• Breach of these Terms or any applicable law or regulation
• Disputes between you and other users of the Platform
• Use or misuse of the Platform, including any content or materials thereon
• Inaccurate, untimely, incomplete, or misleading information provided by you, including in connection with registration or your user profile

You agree to cooperate with Studia in the defence of any such claims. Studia reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you shall not settle any claim or matter on behalf of Studia without our prior written consent.

If you use the Platform as a Student, Parent or Guardian, this Section does not apply to you.

23. Termination and Suspension

23.1 Your Right to Close Your Account

You can close your account at any time by writing to privacy@studia.io. We acknowledge within five working days and complete within one calendar month.

23.2 Our Right to Suspend or Terminate

We may suspend or terminate your account if you violate these Terms or our Student and Parent Code of Conduct; engage in conduct that presents a risk to safety or security on the Platform; we are required to do so by law or by a regulatory authority; or you fail to pay fees owed to us and the payment issue remains unresolved.

23.3 Effect of Termination

When your account is terminated or closed: you will lose access to the Platform and all content; we will process any outstanding refunds in accordance with our refund policy; certain provisions of these Terms will continue to apply after termination; and recordings may be retained in accordance with our legal obligations. Account data will be retained in accordance with our data retention schedule as set out in the Privacy Policy, subject to your right to submit a data erasure request.

24. Dispute Resolution

24.1 Informal Resolution

Before taking any formal action, we encourage you to contact us at legal@studia.io so we can try to resolve the matter informally. We will make reasonable efforts to address your concern promptly.

24.2 Formal Complaints

If informal resolution is not successful, you may submit a formal complaint through our complaints procedure. Details of our complaints procedure are available on request by emailing legal@studia.io.

24.3 Alternative Dispute Resolution

For consumer disputes, you may also be entitled to refer the matter to a certified Alternative Dispute Resolution (ADR) provider. We will provide details of any applicable ADR provider upon request.

24.4 Courts

Nothing in this Section affects your right to bring proceedings in court. We do not use mandatory arbitration or class action waivers. Governing law and jurisdiction are set out in Section 28.

25. Online Safety Act Compliance

Studia is committed to complying with the UK Online Safety Act 2023 (“OSA”). In particular:

• We carry out and keep under review an illegal content risk assessment (OSA section 9), a children’s access assessment (section 36), and a children’s risk assessment (section 11).
• We meet the safety duties in sections 10 and 12, including through the moderation and safety systems in Section 11 of these Terms.
• We apply age assurance proportionate to our educational context and to the risks identified.
• We operate content moderation systems to address illegal content and to protect children from harmful content.
• We provide clear and accessible reporting mechanisms for users to report concerns (see Section 12.2).
• We comply with transparency reporting obligations as applicable to our service category.
• Senior management oversight of safety measures is documented and maintained as part of our OSA compliance framework.

26. Changes to Terms and Services

26.1 Changes to These Terms

We may update these Terms. If we make material changes we will email you and post a notice on the Platform at least 30 days before they take effect. You may close your account at any time before that date. If you keep using Studia after the changes take effect, the new Terms apply to you. Non-material changes may be made without notice.

26.2 Changes to Services

We may add, modify, or discontinue features of the Platform from time to time. We will provide reasonable notice for material changes that affect paid services.

27. General Provisions

27.1 Entire Agreement

These Terms, together with our Privacy Policy, our Children’s Privacy Notice and our Student and Parent Code of Conduct, constitute the entire agreement between you and Studia regarding your use of the Platform. For Tutors, the Tutor Agreement also applies.

27.2 Severability

If any provision of these Terms is found by a court to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

27.3 No Waiver

Our failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

27.4 Assignment

You may not transfer or assign your rights or obligations under these Terms to any other person without our prior written consent. We may transfer our rights and obligations to another organisation, provided that the transfer does not reduce your rights under these Terms.

27.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, internet or telecommunications failures, government actions, or industrial disputes.

27.6 Headings

The headings in these Terms are for convenience only and do not affect their interpretation.

28. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

29. Contact Information

These Terms of Service should be read in conjunction with our Privacy Policy, our Children’s Privacy Notice, our Student and Parent Code of Conduct, and, for Tutors, the Tutor Agreement.